1. Scheduling, Cancellations & Rescheduling

Cancellations
We understand that life happens. If you need to cancel an appointment, we kindly ask for at least 48 hours' notice.

• Notice can be given by text, email, or phone.

• Cancellations made less than 48 hours in advance will be charged 50% of the estimated service rate to compensate for our team’s reserved time.

• If your appointment is on a Monday, please cancel by Friday at 9:00 AM to avoid fees.

If a client cancels without 48 hours’ notice more than 3 times, future late cancellations will be charged 100% of the service rate.

Our Promise to You:
If we ever have to cancel a cleaning on short notice (within 24 hours), we will compensate you for the inconvenience.

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Rescheduling
You may reschedule, skip, or add a service, but we still require 48 hours’ notice to adjust our schedule.

• Less than 48 hours’ notice for a reschedule will incur a $25 rescheduling fee.

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Lockouts
If we are unable to access the home upon arrival due to a lockout, no key, malfunctioning entry, or being denied access, the full cost of the scheduled cleaning will be charged.

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Arrival Timeframes
We schedule within an estimated arrival window to allow for flexibility between appointments.

• While we aim to arrive on time, traffic, weather, and other clients may affect our schedule.

• If your cleaner is running more than 15 minutes late, we’ll contact you.

🚫 Please note: We do not guarantee specific arrival times.

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Travel Fees
Services outside of Tucson city limits will incur a travel fee of $0.70 per kilometer to cover mileage.
This helps compensate our staff for time and fuel when traveling to areas like Marana, Sahuarita, or Green Valley.

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2. Payments & Rates

Rates & Charges
Our rates are based on the time spent actively cleaning, rounded up to the nearest 15-minute increment.
We reserve the right to adjust our rates as needed — especially in response to changes in minimum wage to ensure fair pay for our team.

Please note: Extra time due to distractions, added tasks, or excessive mess may result in additional charges.

 

Extra Task Pricing
Add-on services or extra requests are billed separately based on time and scope. These may include:

• Interior appliance cleaning

• Organizing or decluttering

• Heavy grime or buildup

 

We’ll always discuss additional charges before the service begins, so there are no surprises.

 

Payments
Full payment is due at the time of service.
You may pay by:

• Cash

• Check (payable to Skippy Cleaning LLC)

• Zelle or bank transfer

If you cancel and a cancellation fee applies, it must be paid on the same day.

 

Late Payments

• Payments not made within 3 business days will incur a $25 per day late fee.

• Services will be paused until the balance is paid. You may also lose your regular time slot.

• Returned checks will result in a $30 processing fee.

 

Adding Extra Services
If you'd like to add services on the day of your cleaning, we’re happy to help if our schedule allows.

• Please call ahead or let us know as early as possible.

• Last-minute additions may not always be possible if they impact our schedule for other clients.

• All additional time/tasks must be approved and will be billed accordingly.

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3: Custom Services & Add-Ons
At Skippy Cleaning LLC, our services are flexible and time-based, which means we can help with more than just traditional cleaning — as long as we have advance notice.

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Available Add-On Services Include (but are not limited to):

• Interior fridge and oven cleaning

• Cabinet interiors

• Organizing & decluttering

• Garage cleaning

• Spring or seasonal deep cleans

• Post-construction clean-up

• Interior window cleaning

If you don’t see what you’re looking for, just ask — we’re happy to customize our service when possible!

 

How to Request Add-Ons
Let us know in advance if you’d like to add services

We’ll confirm whether we can accommodate your request based on that day’s schedule

All extra services must be approved beforehand and will be billed based on the extra time or work required

❗️Please do not add tasks to your cleaner’s list on the spot without approval — it may affect other clients’ scheduled services.

 

Estimates for Custom Projects
We offer free estimates upon request.
However, we rely on you to provide accurate information at the time of booking. If the actual condition of your space requires more time than estimated, we will notify you to adjust time or cost accordingly.

Keep in mind:

• If your space needs decluttering or organizing before cleaning, that time is billable

• We do our best to work efficiently, but our cleaners cannot guess where items go — unprepared spaces may require extra time

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4. Supplies & Equipment

Skippy Cleaning LLC Supplies & Tools
We bring our own professional-grade cleaning products and equipment, so you don’t have to provide anything unless you prefer specific items.
We use gentle, effective products designed to clean thoroughly while minimizing potential damage.

However, please note:

• We do not accept liability for damage to surfaces when our products are used, unless we've been notified of delicate or specialty materials in advance.

• If your home contains sensitive surfaces (e.g. bronze, unsealed wood floors, untreated stone, etc.), let us know ahead of time if you'd prefer we use your own cleaning products.

• Any jobs requiring specialty or unusual supplies or tools may incur an additional charge.

 

Client-Provided Products & Equipment
We’re happy to use your preferred cleaning supplies or tools if:

• You let us know in advance

• The items are in safe, working condition

• You provide clear instructions for proper use

Please note: If you request the use of your own equipment or products, Skippy Cleaning LLC is not responsible for any damage or malfunctions related to those items.

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5. Damage, Liability & Valuables
At Skippy Cleaning LLC, we do our best to treat your home and belongings with care and respect. While we work carefully, accidents can occasionally happen. The following policies are in place to minimize risk and clarify responsibility.

 

Valuables & Fragile Items
Please secure or store away valuable or fragile items before your cleaning. If you'd like us to skip a specific area or item, just let us know!

We are not liable for damage or loss related to:

• Items that are already damaged, unstable, or improperly secured (e.g. hanging art with thumbtacks, wobbly shelves, etc.)

• Items that are left in risky areas or not clearly marked to be avoided

For peace of mind, please move fragile or irreplaceable objects out of cleaning zones.

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Delicate or Specialty Surfaces
All surfaces in your home are assumed to be properly sealed and safe to clean with standard products.
If any area requires special care or product, you must notify us in advance.

This includes:

• Unsealed wood or stone

• Specialty metals like bronze

• High-gloss or untreated surfaces

We are not responsible for damage to specialty surfaces that were not disclosed beforehand.

 

Blinds, Fixtures & Older Materials
Due to the fragile nature of certain materials, we do not accept liability for:

• Breakage of brittle blinds or blinds that show signs of aging

• Fixtures or furniture that are unstable or deteriorating

• Damage caused by the cleaning of already fragile or loose items

 

Reporting an Issue
If something is broken or damaged during your service:

• Please notify us within 24 hours of your appointment

• Send an email to skippycleaningllc@gmail.com with photos and a description of the issue

• We will work with you to find a solution

If we do not receive a response or required documentation within 24 hours of follow-up, we reserve the right to close the matter without compensation.

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Our Liability Policy
Our liability for any damage is limited to the cost of the cleaning service provided.
We cannot guarantee replacement or repair of damaged items unless clearly caused by our negligence and properly reported.

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6. Pets, Children & Occupants
We love families and furry friends! But for everyone’s safety — including yours, ours, and your pet’s — we ask that all occupants respect the following guidelines during cleaning visits:

 

Pets
If you have pets and will not be home during the service:

• Please secure them in a crate or a separate room that won’t be cleaned

• We do not walk, feed, or let out pets

• We are not responsible for any incidents involving pets while we are in the home

For safety and hygiene reasons, we do not clean:

• Litter boxes

• Pet waste

• Urine/feces from floors or pet pads/diapers

 

Children & Other Occupants
To help us work efficiently and safely:

• Children and other occupants should avoid areas where cleaning is in progress

• We are not liable for accidents or injuries involving anyone in the home during our service

• If someone is sleeping in a room, we will skip that room unless otherwise instructed

 

Redirtied Areas
If an area has already been cleaned but becomes dirty again during the same visit (e.g. from children or pets), we will not re-clean that space unless:

• You specifically request it

• There’s enough time remaining in the appointment

• It does not interfere with the next client’s scheduled time

 

Obstructions to Cleaning
If our staff is significantly delayed due to:

• Distractions from pets, children, or other people in the space

• Ongoing repairs, moving activity, or lack of water/electricity

The additional time spent will be billable, and our team may need to leave early to stay on schedule.

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7. Health Precautions
The health and safety of both your household and our team members is a top priority. We have a few simple guidelines in place to help keep everyone safe and comfortable.

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If You’re Feeling Sick
If you or someone in your household is feeling ill — especially with something contagious — please let us know as soon as possible.
We’ll be happy to reschedule your appointment at no charge for the safety of all parties involved.

 

Our Commitment to You
We will never send a team member to your home if we know they are sick or showing symptoms of illness.
We also follow basic hygiene protocols such as:

• Frequent hand washing and sanitizing

• Wearing gloves when appropriate

• Staying home when unwell

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8. Employee Safety & Biohazards

At Skippy Cleaning LLC, we are committed to protecting the health, safety, and dignity of our employees. We kindly ask that all clients respect these boundaries to help us maintain a safe and supportive work environment.

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Respectful Environment
We have a zero-tolerance policy for the following:

• Racism, sexism, or discrimination of any kind

• Harassment, abusive language, or disrespect toward any team member

Any violation will result in the immediate and permanent termination of services.

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Home Temperature & Ventilation
To keep our staff comfortable and safe:

• Please maintain a temperature between 70°F–77°F, per OSHA guidelines

• Rooms should be properly ventilated

• Our team may adjust the thermostat while working, but will return it to your preferred setting before leaving

 

Ladders & Lifting Limits

For safety and insurance reasons:

• We do not use ladders higher than 2 steps

• We do not stand on furniture, counters, or appliances

• We do not lift or move heavy furniture or objects over 25 lbs

If you have special requests that require lifting or climbing, please reach out in advance so we can plan accordingly.

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Biohazards & Infestations
Our team does not clean biohazardous materials, including:

• Human or pet waste

• Vomit, soiled clothing, or diapers

• Animal cages or litter boxes

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We will immediately vacate the property if we encounter:

• Rodents, cockroaches, bed bugs, or other infestations

• Excessive animal waste or urine

• Unsafe, unsanitary, or hazardous conditions

The client will be billed for any time spent on-site before the issue was discovered.

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10. Clutter & Accessibility

To ensure your cleaning service is as thorough and efficient as possible, we ask that you prepare your space by removing excess clutter from surfaces and cleaning areas.

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Preparing for Cleaning
We recommend that clients:

• Pick up personal items, clothing, toys, and clutter before we arrive

• Clear surfaces (like counters, desks, tables) to allow detailed cleaning

• Secure any items you don’t want touched

The more accessible the space, the more detailed your cleaning can be!

 

Light Straightening
We do offer light straightening of areas we clean — but please note:

• If an area contains five or more loose items, it will be considered cluttered

• In these cases, we will either:

  • Clean around the items

  • Or, if requested, tidy the space and bill for extra time spent

 

Decluttering Requests

If you'd like us to:

• Pick up toys or laundry

• Organize items on shelves or in drawers

• Clear out a specific area (like a closet or kitchen cabinets)

Just let us know in advance! These services are available as add-ons and will be billed separately.

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10. Photos, Media & Marketing Permissions
We occasionally take photos or short videos of our work for training, documentation, or marketing purposes — never of people, pets, or personal or sensitive items.

 

What We May Capture
Our team may take before-and-after photos or general room shots to:

• Showcase our work on social media and promotional materials

• Train new staff on quality standards

• Document cleaning progress for special projects or recurring services

 

Your Privacy Matters
We will never photograph or film:

• People, children, or pets

• Private or identifying information

• Sensitive items (e.g. medications, paperwork, valuables)

If you do not want photos or videos taken in your home, just let us know — we completely respect your privacy and will honor your request.

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11. Services We Do Not Offer

While we do our best to be flexible and accommodating, there are certain services that we do not provide for reasons of safety, liability, or time constraints.

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We Do Not Offer:

• Dishwashing

• If dishes are left in the sink, we will work around them. If there are too many to access the sink, we may not be able to clean that area.

• Laundry (including folding or cleaning inside laundry appliances)

• Shopping or running errands

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  Cleaning above 6 feet, including high ceiling fans, windows, or ledges

• (We only use two-step ladders for safety and insurance compliance)

• Standing on furniture, counters, or appliances to reach high places

• Cleaning in unsafe or hard-to-access areas

• Removal of biohazards, including:

• Human or pet waste

• Vomit or bodily fluids

• Soiled diapers or clothing

• Litter boxes or pet pads

• Hands-and-knees floor cleaning

(We use mops or appropriate tools to clean floors efficiently and safely)

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If you're unsure whether something is covered, just reach out! We’re always happy to clarify or suggest alternate solutions if possible.