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Frequently Asked Questions
Have questions? We’ve got answers.
If you don’t see what you’re looking for, feel free to call or text us at 520-666-8324 — we’re happy to help!
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How can I get a quote?Getting a free estimate is easy! Fill out our online form and we’ll send you a personalized quote via phone or email. Or call us directly at 520-666-8324 — one of our team members will provide a quote in just a few minutes. 📅 Business Hours Monday–Friday: 9:00 AM – 8:00 PM Saturday–Sunday: 9:00 AM – 6:00 PM If you reach out after hours, feel free to leave a voicemail, text, or email — we’ll respond the next business day.
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How and when do I pay?You’re only charged after the cleaning is completed. We charge based on the actual time spent cleaning, rounded up to the nearest 15 minutes. If we finish early, you won’t be charged the full quoted amount. 💳 Accepted payment methods: Cash Check (payable to Skippy Cleaning LLC) Zelle You can hand payment directly to your cleaner or send it after the appointment.
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Do you offer different cleaning packages and costs?Yes! We offer a variety of customizable cleaning packages depending on your needs and space. Our pricing is individualized based on: The size and condition of your home or business The type of service (basic, standard, deep clean, etc.) Whether it’s one-time or recurring We'll help you find the right option that fits your space and budget.
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What’s included in a deep cleaning service?Our deep cleaning goes beyond the basics. It includes everything in a standard cleaning, plus extras like: Inside fridge and oven Inside cabinets and drawers Baseboards and detailed dusting Wall and door stain removal Hard-to-reach areas It’s perfect for first-time cleanings, post-renovation, or when your space needs a full reset.
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Are cleaning supplies included?Yes! We bring all our own supplies and equipment to every job. If you prefer we use your personal products (like hardwood or stainless steel cleaners), we’re happy to accommodate — just let us know in advance. All supplies must be in safe, working condition.
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Do I need to do anything to prepare before a cleaning?To help us clean efficiently and thoroughly, we recommend: Tidying up toys, clothes, or dishes Clearing counters and surfaces when possible Letting us know if you have special requests or products you’d like us to use If your space needs organizing or decluttering, we’re happy to help — just let us know ahead of time so we can schedule the time and team needed.
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Do I need to be home during the cleaning?Nope — it’s totally up to you! Most of our clients are not home during the service. If you prefer, you can provide a spare key, garage code, or entry instructions. We’ll make sure your space is cleaned safely and securely.
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What if I need to cancel or reschedule?We understand that life happens. We just ask that you give us at least 48 hours’ notice by phone, text, or email. Late cancellations (less than 48 hrs) will be charged 50% of the estimated rate If it happens more than 3 times, the full service rate will be charged For Monday appointments, please cancel by Friday at 9:00 AM to avoid charges
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Do you clean homes with pets?Yes! We’re happy to clean homes with pets. We just ask that pets be secured in a crate or a separate room during the cleaning for their safety and ours. Please note: We do not clean litter boxes, pet waste, or dog diapers. Our staff also cannot feed, walk, or let pets outside.
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Can I request the same cleaner each time?Absolutely! We’ll do our best to send the same cleaner or team to each visit for consistency. If your regular cleaner is unavailable (due to illness, vacation, or scheduling), we’ll send a trained team member with your customized work order.
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Where do you offer services?We serve: Tucson Marana Green Valley Sahuarita Nearby surrounding areas Contact us if you’re outside these areas — we may still be able to help (a small travel fee may apply).
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